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Author: Rebecca Ciancio

Start Small with Big Data to Drive CX

Getting Your Ducks in a Row A staggering 73% of business leaders say that delivering a relevant and reliable customer experience is critical to their company’s overall business performance. 93% agreeing...

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TEDxBendigo is Coming!

We are very proud and excited to have our own Director, Joe Ciancio presenting at TEDxBendigo on October 20, 2017. Joe will be joining a line-up of inspired speakers who will...

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Building A Better Customer Experience

Are you missing the blocks that count? - Insights Based on Recent Travel (Mis)Adventures in Italy - Italy – Prime international tourist destination renowned for its atmospheric historical centers, gastronomic experiences and...

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Taking a Leaf out of FinTech’s Portfolio

What your business can learn…and leverage from FinTech. FinTech – it’s a pretty catchy name for a pretty simple concept; essentially, a business that aims to provide financial services using software...

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Risk Management vs. Innovation

It doesn’t have to be an either-or proposition! At an Australian Institute of Company Directors lunch earlier this year, ex-Telstra and current CSIRO head David Thodey was asked a question during...

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