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Can the SME Hold Off the Online Giant?

Amazon in Australia, the SME and How Business Technology Can Help! It’s a household name across the English-speaking world and beyond – Amazon; and unless you’ve been living in a remote...

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Do You Understand the Phishing Threat?

[vc_row][vc_column][vc_column_text] Phishing attacks, it's time to fight back! It’s the cycle of routine distraction and reaction – a modern-day feature of the way we work and go about our day-to-day business –...

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Start Small with Big Data to Drive CX

Getting Your Ducks in a Row A staggering 73% of business leaders say that delivering a relevant and reliable customer experience is critical to their company’s overall business performance. 93% agreeing...

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Building A Better Customer Experience

Are you missing the blocks that count? - Insights Based on Recent Travel (Mis)Adventures in Italy - Italy – Prime international tourist destination renowned for its atmospheric historical centers, gastronomic experiences and...

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Taking a Leaf out of FinTech’s Portfolio

What your business can learn…and leverage from FinTech. FinTech – it’s a pretty catchy name for a pretty simple concept; essentially, a business that aims to provide financial services using software...

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What’s In It For Me?

WIIFM? (Who cares? Nobody trusts you!) By Chris Pezzimenti, One Step Out A couple of months ago I found myself in the midst of a major disagreement between business partners that had...

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Getting Your IT Strategy to Make Sense

Mr Squiggle – bet you haven’t thought about him for years! I’ve just recently introduced my kids to our generation’s wonderous world of Miss Jane, Mr Squiggle and Bill the Steamshovel via the magic of YouTube, and...

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Why Tradition Still Matters

ANZAC Day – It’s one of the few national traditions observed in our relatively still-young nation. It’s a truly iconic Australian tradition that has steadfastly held strong over several generations....

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How New Technology is Changing Recruitment

Maxsum Consulting is proud to partner with Caliper Australia in presenting this Guest Blog post. How New Technology is Changing Recruitment The rapid advancement of technology in the recruitment and HR space...

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Are you feeling the love?

Customer Service vs Empathy in the new race to win friends and influence people I recently read an article on how to show empathy in customer service, which advised service providers...

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Lacking inspiration for 2017?

Ok, so your holiday tan has faded, the kids are back at school (finally!), and just as you try to fire up for the year ahead, you remember all the to-dos on your list left over from last year. Most...

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Dare to be different…

My daughter's Year 3 class is like a mini United Nations. Amongst her group of friends are the most adorable kids of Ethiopian, Japanese and Pakistani backgrounds. Seeing them play...

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What’s your Pizza paddle ?

As a kid in 1988, I clearly remember my Dad's 40th  Birthday party and thinking "wow, he's old"… Well, I blinked and found myself at my own 40th do a...

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