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Customer Experience

Can the SME Hold Off the Online Giant?

Amazon in Australia, the SME and How Business Technology Can Help! It’s a household name across the English-speaking world and beyond – Amazon; and unless you’ve been living in a remote island paradise for the last few years, you’d be aware of the buzz Amazon's arrival on Australian shores has had....
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Start Small with Big Data to Deliver Better Customer Experience

Want to provide a better customer experience? Then start by getting your data ducks in a row! A staggering 73% of business leaders say that delivering a relevant and reliable customer experience is critical to their company’s overall business performance. 93% agreeing that this will definitely be the case within the...
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