Don’t get us wrong – these are all important! But there’s much more to providing effective managed services, or at least we believe there is!
Understanding service level commitments and response times is critical to giving you the peace of mind that your business continuity is in hand! But just as important for your organisation is understanding exactly how your IT is managed, monitored and can be leveraged most effectively, AND bringing your whole business along that journey.
Ensuring that SLAs and response times are met is expected – clients expect that level of service and we expect our team to deliver it – without fail. Yet, relying on these metrics alone may keep you up and running, but they are not going to drive your technology use FORWARD.
What we know for sure at Maxsum is that the way people adopt, use and benefit from technology is going through a serious moment of transition right now, especially with the large-scale move to remote working.
Technology tools and products are becoming more mobile, more flexible, more intuitive and accessible every day. So if you’re a business or organisation looking to grow and innovate using technology, you need more than a commitment to service levels and response times – you need a commitment to deliver a proven process that guarantees not only technical support outcomes, but also meets your change management objectives, and that sets you on a path to transitioning from using technology to SUPPORT your business to using technology to GROW your business.
We know that changing Managed Service Providers is a big deal. The idea of having to get up to speed on how a new provider does things is not something you or your team have time to deal with.
Our MaxGuard Service Transition & Onboarding Proven Process is designed to take the pain out of this process.
In its simplest form, our Proven Process is best described as a series of high-level milestones and touch points we work through in a planned and systemised way to ensure that:
Contact us now to find out how MaxGuard Managed IT Services will set you on a path to leveraging your technology to:
We are confident that our proven process works and that your organisation will grow and prosper by taking a comprehensive and strategic approach to your business technology.
We’re so sure that you will see that value in what we do that if after 90 days post-service transition & onboarding, you are not completely satisfied with the level of service you are receiving as a MaxGuard Plus Managed IT Services client, we will refund your onboarding project costs and waive any off-boarding costs by removing our management and monitoring tools free of charge.
As an Industry leader in providing Managed IT Services, Maxsum Consulting is well positioned to provide professional and reliable support for your Business Technology Systems, with the utmost focus on technical competence and the highest level of customer service.
Contact Us Today to talk about MaxGuard Managed IT Services and start your journey with us today.