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COVID-19 Update

COVID-19 Update – March 16, 2020

Our commitment to your health, safety & business continuity. 

Given the fast-evolving situation relating to COVID-19 (Coronavirus), we are providing you with an update about the plans we have in place to ensure that we continue to protect the health and safety of our staff, clients and the community, whilst supporting your business continuity across this period of business and community disruption.

Maxsum Consulting continues to monitor developments relating to COVID-19. We have a dedicated team monitoring the situation and working from advice provided by the Victorian State Government’s Department of of Health and Human Services in relation to Victorian operations specifically, and the Australian Government Department of Health more broadly.

What’s happening right now?

As at today Monday March 16, 2020, Maxsum continues to operate on a “business as usual” basis. At the moment we can advise that:

  • We do not have any team members displaying symptoms associated with COVID-19 or recently returned from overseas travel.
  • We have put in place preventative and precautionary measures across our offices to promote recommended health, safety and hygiene practices in line with today’s updated advice and recommendations.
  • We continue to enhance and test our preparedness for the possibility of a scenario where the bulk of our support and service provision may have to be carried out remotely for an extended period of time.

Our team members are ready and prepared to work remotely via secure remote connections and leading cloud-based services to continue to support our client’s business technology needs. Likewise all accounts, payments, sales enquiries, advisory and consulting engagements can and will be supported remotely should the requirement for extensive isolation arise.

For the most part, clients will be able to access advice and support through all the normal Maxsum channels. However, further, more specific advice will be provided should the situation change or escalate.

Onsite works, visits and in-person meetings

As at today Monday March 16, 2020, on-site works, visits and in-person meetings are continuing as scheduled.

However, Maxsum staff have been advised to adhere to specific prevantative hygiene measures upon leaving and returning to Maxsum offices and to comply with all client-site COVID-19 health and safety policies and requirements as advised.

If you have any specific concerns around on-site or in-person meetings, these of course can be addressed and remote options made available as and if required.

As a precautionary measure, all new meetings scheduled by Maxsum staff from today will include a Microsoft Teams meeting link to ensure a seamless continuation of meeting plans in the case that remote-working requirements are triggered between now and your scheduled meeting. Details of how to Join a Teams Meeting via a meeting link are here.

What happens if we have to start working remotely?

As outlined above, as at March 16, 2020, we are operating on a “business as usual” basis.
But we acknowledge this may not be the case for many of our clients, who may have other, specific policies or needs around restricting access to their offices or sites or enabling remote working as of now.

Our team is ready to support your remote-working needs, and can assist with ongoing readiness preparations. But please be aware that supply chain constraints are already affecting stock levels and delivery times and will continue to do so for some time. Please contact us now if you have remote working readiness needs or require some advice around what you require to get remote work ready.

If, based on new developments and advice by the Department of Health and Human Services, Maxsum is required to close or restrict access to our offices, you will be notified immediately via our Maxsum notification channels. In such a scenario, our team will kick-over into remote working mode ourselves and continue to support our client’s business technology needs with minimal disruption or interruption. More details on this will be provided as required, along with any exceptions or conditions based on the COVID-19 situation at that time.

Need to know more?

If you have any further questions or require remote-working readiness advice, please contact us on 1300 629 786.