What You Can Expect as a MaxGuard Managed IT Services Client
Maxsum’s MaxGuard suite of Managed IT Services offerings are delivered by a team of exceptional executive and technical talent handpicked for their understanding of how business and technology best fit together and their commitment to customer service.
Managed IT Services are proactively and expertly delivered via:
Help-Desk Support
Maxsum provides an entire team dedicated to performing Managed IT Services via our Help Desk. Using formal Information Technology Infrastructure Library (ITIL) based processes and procedures, the Help Desk is the single point of contact for incoming queries and manages all technical issues through to resolution. Help Desk support enables Maxsum to provide our clients with multiple resources, and a broad range of skills to meet your IT requirements.
Escalation Support
Maxsum provides a dedicated team of senior level engineers who specialise in resolving higher level or more complex issues. A dedicated Service Delivery Coordinator and Despatch resources oversee the life-cycle of issues as they pass through help-desk and escalation points to resolution.
The Maxsum Support Portal
As a Managed IT Services client, you will have access to the Maxsum Support Portal, which enables any member of your team to log support requests online directly from their desk and capture all the relevant device and incident information we need to facilitate a speedy and appropriate resolution.
Take a look at how the Maxsum Support Portal works here:
Service and Account Management
All Managed IT Service issues are overseen by our Service Delivery Team. In addition to this, regular contact and onsite liaison with one of our Account Managers ensures that information regarding your business technology systems and requirements flows between all parts of our business. This allows for continuous improvements within our systems and yours!
Service Level Agreements (SLAs)
All Managed IT Services provided by Maxsum are backed by a Service Level Agreement (SLA). These SLAs outline the response and services times you can expect as a Managed IT Services client. SLAs give you peace of mind that any and all of your business technology needs will be addressed in optimal time.
The Maxsum Approach to Your Digital Transformation Journey
The traditional “you break it, we fix it” model of IT service delivery is simply no longer enough to ensure that businesses can keep pace with technology change in the digital age. Working with a Managed IT Services Provider ensures that your technology and processes are incrementally, proactively and securely maintained and driven forward to keep you ahead of the curve. But not all Managed IT Service providers have the strategic expertise to take a top-down view of your business to ensure you’re headed in the right direction strategically.
The first step on your business’ digital transformation journey must be to leverage the expertise of a business technology consultant to develop a robust and forward-looking digital transformation and business technology strategy for your organisation.
Then the second step is to work with a Managed IT Services provider to implement your strategy and ensure that your desired outcomes are realised.
Finding the right people to form this strategic and operational digital transformation partnership with is critical and hinges on finding partners who align with your business on purpose and culture.
Maxsum is uniquely positioned to be able to provide business technology consulting services and managed services expertise that cover both your strategic and operational technology needs along your digital transformation journey.
