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Category: Leadership & Strategy

Do you trust your technology partner?

Oct 17, 2017

…and how to find a technology partner that you will trust! When my daughter was on camp, her school principle...

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Building A Better Customer Experience

Sep 26, 2017

Are you missing the building blocks that count? – Insights into what makes a great customer experience  based on travel...

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Eating Business Technology Strategy for Breakfast

Aug 7, 2017

The kids cooked breakfast on the weekend, which meant I actually had time to read the paper. Not just flick...

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What’s In It For Me?

Jul 21, 2017

WIIFM? (Who cares? Nobody trusts you!) By Chris Pezzimenti, One Step Out A couple of months ago I found myself...

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Getting Your IT Strategy to Make Sense

Jul 18, 2017

Mr Squiggle – bet you haven’t thought about him for years! I’ve just recently introduced my kids to our generation’s wonderous world of Miss Jane, Mr Squiggle and Bill the Steamshovel via the magic of YouTube, and they’re amazed at Mr Squiggle’s art-rendering process.

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5 Questions Your “IT Dept” Needs To Ask YOU!

Jul 5, 2017

If your "IT Dept." or partner is not asking YOU the right questions about your business, find one that will! Are you confident that your business is on the path to becoming digital-ready? Do you believe you are agile enough to beat out your competition and carve out a top spot in the future economy? I suspect not many of us are... If fact – there are numbers that back up just how uncertain we feel.

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Here’s how NFPs can win with for-profit technology strategy thinking

Jun 6, 2017

[vc_row][vc_column][vc_column_text] And…why “profit” need not be a dirty word! At recent Not-for-Profit forums the overriding message has been that for...

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How to email less and communicate more?

May 15, 2017

I don’t know how old you are, but I’m certainly of an age that I distinctly remember when I sent my first email. The thrill, the magic, and the excitement of it all! And then, believe it or not – I got a reply!

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Why Tradition Still Matters in the Age of Innovation

Apr 26, 2017

ANZAC Day – It’s one of the few national traditions observed in our relatively still-young nation. It’s a truly iconic...

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The 3 Human Touches to Inspire Customer Loyalty in the Digital Age

Apr 20, 2017

I caught up with some old friends over Easter who used to work for one of Australia’s preeminent fashion brands....

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Digital Distruption

Digital Disruption – 6 Steps to Getting Ready Right Now!

Mar 21, 2017

Transformation is probably one of the most over-used words in business, and now disruption is probably not that far behind. But despite the hype, digital disruption need not be a doomsday proposition for your business.

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